FOR IMMEDIATE RELEASE
August 24, 2020
Laurel, MD: ERP continues to excel as a top-tier clinical services provider for the Defense Health Agency (DHA). Since being awarded a spot on DHA’s $7.5Bil Medical Q-Code Services (MQS) IDIQ almost three years ago, ERP has established itself as a top performer on the vehicle – providing Physicians, Nurses, and Ancillary staff at Medical Treatment Facilities throughout the country. ERP has been awarded more than 125 task orders, while exceeding the performance thresholds measured by Overall Fill Rate, On-Time Fill Rate, Turnover, and Replenish Rate, every single month since contract award. ERP’s performance has placed the company in the Top 6 (of 36 companies) in both task order volume AND quality level.
“It’s one thing to have a large volume and not be doing so well on performance or to be executing well on a small number of projects, but to be executing the way we have on such high volume is really something special. It’s a testament to our entire Clinical team, their efforts to deliver superior service to our customers and employees, and the drive to Be the Best,” says ERP International’s CEO and Managing Partner, Melvin Petty.
ERP’s MQS performance has been pivotal in ERP achieving and maintaining their average CPARs rating of 4.5 – between Very Good and Exceptional – on a scale of 1 to 5. This is an achievement that ERP’s COO, Mr. John Ely, attributes to ERP’s employee-centric model: “We truly believe that our employees are our most valued asset. If we start every day with the goal of taking care of our people to the best of our ability, then more often than not, execution, performance, and customer satisfaction will follow. At the end of the day, if a company takes care of its employees, then the employees will take care of the company. So that is the mentality we have in our approach to successful performance.”
About ERP International, LLC
ERP International, LLC LLC is a trusted provider of Digital Services, Management Consulting, and Strategic Sourcing solutions that support clients in both government and commercial sectors. We provide comprehensive technology and business process transformation solutions to Health, Defense, National Security and Homeland Security agencies. ERP is appraised at CMMI DEV Level V and CMMI SVC+SSD v1.3 Level III, and is certified as compliant in the ISO 9001:2015 Quality Management Standard, ISO/IEC 20000-1:2011 Service Management System, and ISO 27001:2013 Information Security Management Standard. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL, Reston VA, Huntsville, AL and San Antonio, TX – plus project locations nationwide.
We are a recognized leader in leveraging our mature capabilities to build scalable, resilient, high performance business solutions and empowering organizations to deliver on the promises of excellence. We bring together brainpower, insightful research, quantitative benchmarking, innovation, maturely structured problem-solving methodologies, and hands-on experience to improve our clients’ business environments. Our thought leadership, based on practical and real-world experience, makes us a trustworthy partner. We improve our customers’ mission performance through our use of quantitatively managed processes to deliver maximized ROI outcomes and customer satisfaction. We are a cost conscious and competitively priced partner, delivering comprehensive solutions through people-focused practices. Our exceptional customer service rating ranks ERP in the top five percent of all companies receiving the independent Dunn and Bradstreet rating. Washington Technology and Inc. Magazine both previously ranked ERP among the fastest growing firms in the nation.
Visit ERP International, LLC on the web at www.erpinternational.com