Wherever there's a need for military healthcare, ERP is there.
We provide our DOD and DHA customers with world-class capabilities in clinical staffing and medical research and readiness around the globe. We have decades of experience driving client success by providing the highest quality people and services, where and when they’re needed, at the most competitive rates.
Our Distinctions:
From healthcare staffing to emerging technologies and boots-on-the-ground combat hospitals, we deliver innovative and collaborative solutions for our government clients.
Our high-performing, organic clinical staffing recruitment team uses a proven “right fit” recruitment model to drive exceptional hiring and retention rates, including a 94% overall fill rate and 99% incumbent retention. Our customers range from the military service branches, DHA and VA to State and local governments and commercial industry organizations. ERP is a trusted partner in the recruitment, screening, credentialing, placement, and retention of mission-critical health care professionals in positions including Administrative and Clerical, Ancillary Services, Clinical Research, Dental Services, General and Specialty Physicians, Logistics and Equipment, and Nursing Services.
We bring decades of experience in highly-qualified staffing, business processes, and digital transformation to deliver medical research and readiness support services to the Department of Defense and federal health agencies. Our capabilities include support for medical research and development; medical readiness and logistics; and strategic planning, management, and quality control. Read more about our support of the U.S. Army Medical Materiel Development Activity (USAMMDA) and the U.S. Army Medical Materiel Agency (USAMMA) to provide medical materiel fielding, readiness, maintenance, and logistics services across all components and throughout the world here: Medical Readiness on a Global Scale.
Challenge:
Transition AFMSA's massive telehealth infrastructure
Approach:
Technology/process alignment backed by mature leadership.
Outcome: new operating paradigms to improve care across the spectrum.
Use Cases
Health Solutions: Case Management Support
Situation / Customer Need: The customer was facing significant delays in medical case management due to a vendor’s inability to staff and retain critical clinical personnel during its transition from decentralized to centralized processing. Tightened timelines increased the backlog of noncompliant medical profiles, negatively impacting soldier readiness. The customer required a partner who could quickly staff hard-to-fill locations, eliminate case backlogs and streamline communication across Regional Support Commands nationwide.
ERP’s Solution:
- Rapidly recruited, credentialed, and onboarded 31 full-time employees, nurses, and Physicians within 4 weeks, including historically hard-to-fill locations.
- Established a new team structure, implementing improved documentation, tracking tools, and streamlined communication.
- Reduced processing and turnaround times through workflow redesign, improving return-to-duty decision-making.
- Introduced incentive and retention programs that significantly decreased turnover and strengthened continuity within the medical center.
Results:
- After proving execution capability, the U.S. federal government awarded ERP the remaining 30 staffed positions
- ERP successfully retained and transitioned providers within 48 hours of award, achieving 100% staffing of the contract for the first time since its inception.
- After achieving significant execution success, the customer engaged ERP to analyze future consolidation options, further positioning the Company as a trusted advisor for operational execution.
Health Solutions: Optimizing Global Medical Material Readiness
Situation / Customer Need: The customer sought to optimize global medical material readiness, streamline lifecycle management, and improve fielding and sustainment of medical equipment across military units.
ERP’s Solution:
- Implemented performance-based, data-driven logistics processes to optimize the level of effort (LOE) and program execution.
- Delivered “cradle-to-grave” project management for global materiel fielding.
- Trained units on new logistics intelligence tools to improve readiness and data utilization.
- Streamlined communication and agility by restructuring the program organizational chart.
Results:
- ERP delivered significant, measurable impact across medical materiel readiness, cost avoidance, and fielding performance, including the following key results:
- 0 mission degradation during the pandemic
- 5 logistics analysts added
- 61 units supported across missions
- 13 fielding missions completed during COVID-19
- $110.2M in cost avoidance related to organizational asset capabilities
- $29.6M in cost avoidance for materiel accountability, divestiture, capture, and sustainment